Posts Tagged Jeff Jarvis

Flickr’s Most Interesting

Flickr is an online photo-sharing website that was created in 2004. It rapidly became one of the most appreciated sites of this genre on the Internet and is currently home to roughly 4 billion user-uploaded photographs. At the time of its release, one of the main differences between Flickr and its competitors was it’s ability to tag pictures. This feature enabled users to “attach” information about the content of the picture to the image itself. Consequently pictures could then be organized, categorized or searched by theme.

While the site’s success is unquestionable, I’d like to concentrate on a feature that I find truly astonishing. Flickr has created a page that tracks the most interesting photos uploaded to its site during the past 7 days. While many sites track popularity I know very little that actually track interestingness. It is exceedingly important to note the difference between these two words. While the first is defined by the oxford dictionary as something that is “supported by many people”, the later is defined as something that has the ability to “excite curiosity and hold attention”.  In this sense, popularity could be attributed to any picture that has a high amount of views, but this certainly won’t guarantee that it will be interesting. Something that is interesting will have the ability to create conversations, to make people think, to spark research and analyses, to bring people back multiple times and plain simply to get people involved around the subject.

To locate interest, Flickr goes through multiple steps which are remarkably well explained by Jeff Jarvis in his book What Would Google Do? He states: “Flickr measures the interactions-commenting, emailing, tagging, linking-that occur around a photo.” He continues to explain that Flickr then performs a “reverse social analysis: If Bob and Sally are emailing and commenting on each other’s photos all the time, the system presumes they are relatives or friends (…) But if out of nowhere, Bob interacts with Jim’s picture, the system then presumes that their relationship is based on the photo, not on life.” The system can therefore distinguish if certain people are more prone to comment on certain photos than others and consequently gives greater value to the anomalies. This truly brilliant process helps them determine what deserves to be seen by the many, consequently letting them share this exciting content with the masses. As Jeff Jarvis so eloquently states: “Flickr is algorithmically aggregating the aesthetic of the crowd.”

Such features help Flickr distinguish itself from its competition and to me put it miles in front of the others. It also demonstrates a smart use of readily available data. They have access to all the information necessary to create such a feature, so they took advantage of it and offered an extra feature to their users and to the masses. I strongly encourage you to visit this section of their site. It has successfully provided me attractive and noteworthy content on multiple occasions in the past.

Link:  Flickr’s Most Interesting Pictures-Past 7 days

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Microsoft: Listening to its customers

Microsoft has just released it’s new operating system: Windows 7. It seems to be getting good reviews and many are stating that it is almost as good or as good as Apple’s latest effort: Mac Osx Snow Leopard. While reviewing the operating system could be interesting, I’d like to focus on something that I deem much more important:  Their latest advertising campaign and the fundamental shifts in strategy that they have demonstrated recently.

Microsoft had one big problem: They weren’t listening to their customers. While this model could work in the past (because nobody could really express their anger efficiently), this has changed. In this day and age, it has become more important than ever to listen to your customers. The social networking & publishing tools of the internet let anybody publish their opinion and talk about their brand experiences to the rest of the world. As Jeff Jarvis brilliantly states in his book “What Would Google Do?”: Today, when you lose a customer, you don’t lose just that customer, you risk losing that customer’s friends. And thanks to the internet and blogs and consumer rate-and-review services, your customers have lots of friends all around the world.”

Not listening to their customers meant that they weren’t satisfying their needs, expectations and desires. If your product doesn’t meet the customers needs, they will stop buying your products and eventually all their friends will too. The important thing to remember is that it’s all about the customer: At the end of the day he is the one that will be buying your products, so it seams logical to try and please him. Unfortunately, many companies still haven’t understood this idea. Fortunately, Microsoft finally has.

Their previous product (Windows Vista) was a blatant failure. How did they attempt to make this one better? They listened to their customers and added the features they wanted. Jeff Jarvis states that “Your worst customer is your best friend”. He is quite right. Today’s publishing tools have given your customers the power to tell you what you are doing wrong. All you have to do is listen. Your product will inevitably get better and this will help you in the long run. Remember, that your customers have a lot of friends, and if they like your product, they’ll spread the love. This is a two way model, so embrace it.

More importantly, Microsoft finally understood that in our present market you can’t compensate for a bad product with more advertising. A bad product will inevitably lower you reputation and will definitely have negative impacts on your business. Advertising is of no use until you product meets expectations. If the quality of your product isn’t there, don’t waste your money on advertising, invest it in developing a better product. Once you have a good product, then start promoting it. Furthermore, a good product becomes advertising in itself. People will eventually become so loyal to your company that they will embrace it and spread the love. Don’t believe me? Look at Apple. They understood all this a long time ago.

Microsoft’s latest advertising campaign demonstrates all these ideas brilliantly. I firmly believe that these changes in their brand strategy will pay off. It took them a bit of time to adapt but they are finally moving in the right direction. Now, all they have to do is keep it up.

Check out their latest campaign here:

Windows 7 Collaboration Campaign

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